Last Updated: May 20, 2025
Introduction
These Terms of Service (“Terms”) govern your use of the LVL website, platform, and related services operated by LVL One Inc. (“LVL,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Services.
User Roles
LVL supports two primary user types:
Creators: Users who host Squad Shops and curate community-driven commerce
Gamer Users (Fans/Squad Members): Users who join squads, participate in bounties, and earn or spend LVL Ora
Eligibility and Registration
3.1 Eligibility
You must be at least the age of majority in your jurisdiction to use the Services. By registering, you confirm that you meet this requirement.
3.2 Registration
You may register using an email address or a supported third-party service (e.g., Discord, Google). Additional information may be requested to personalize your experience. We may refuse, suspend, or revoke account access at our discretion.
Beta Notice
4.1 Limited Beta
LVL is currently in a beta phase. Functionality, availability, and rewards are subject to change.
4.2 Experimental Features
All features are experimental and may be modified or removed without notice.
LVL Ora Rewards and Redemption
5.1 LVL Ora Overview
Users may earn LVL Ora, a discretionary points-based reward with no cash value. LVL Ora is issued at our sole discretion as a form of non-cash cashback-style reward and may be adjusted or revoked at any time.
5.2 Redemption Options
LVL Ora can be redeemed to:
Purchase items in Squad Shops
Contribute to bounties
5.3 Voluntary Redemption
Users must actively choose how to redeem their Ora. Redemption decisions are final and cannot be reversed.
5.4 All Sales Final
All transactions on LVL are final. We do not currently support refunds or exchanges, though we are actively working on enabling such options. This is clearly disclosed across our platform.
5.5 Optional Credit Card Point Usage
In some cases, users may choose to pay for items via third-party services like PayPal using credit card points. This method does not convert credit card points into LVL Ora and is not a core function of the platform.
Bounty Participation and Sweepstakes Compliance
6.1 Bounty Structure
Bounties are group-based reward goals hosted by squads. When a bounty is completed:
Every squad member receives 50 LVL Ora
One randomly selected squad member receives an additional 500 LVL Ora
6.2 Free Entry – No Purchase Necessary
Joining a squad is free and immediately:
Grants 50 LVL Ora, and
Automatically enters the user into the bounty
As such, users can fully participate in bounty rewards without making any purchase or financial contribution.
6.3 Sweepstakes Compliance
This bounty system is designed to comply with U.S. sweepstakes laws, offering a clear, free method of entry and equal eligibility for all participants.
6.4 Eligibility and Fair Play
Only users who have joined the squad before the bounty is hit are eligible for bounty rewards. We reserve the right to disqualify participants for suspected fraud, abuse, or rule violations.
Referral Program
7.1 Referral Codes
Users may receive unique referral codes to share with others.
7.2 Referral Rewards
Referral-based rewards in LVL Ora may be issued when qualifying actions are completed. The criteria and reward amounts may change at any time.
7.3 Program Misuse
We may suspend or terminate the referral program or individual user rewards if misuse, manipulation, or fraud is suspected.
Fraud and Chargebacks
8.1 Fraud Prevention
Fraudulent behavior—such as use of stolen cards, identity misrepresentation, or exploiting platform mechanics—may result in:
Account suspension or termination
Forfeiture of any earned or unredeemed Ora or Shop items
8.2 Chargebacks
Initiating a chargeback on a valid transaction may lead to:
Immediate account suspension
Reversal of Ora and item access
Ineligibility from future platform participation
We reserve the right to dispute chargebacks with evidence.
Acceptable Use
9.1 General Conduct
You agree to use the Services in compliance with these Terms and all applicable laws.
9.2 Prohibited Conduct
You may not:
Attempt unauthorized access
Disrupt or exploit the platform
Use bots, scripts, or automation
Interfere with other users’ experience
9.3 Third-Party Services
Interactions with third-party platforms (e.g., Twitch, Discord, PayPal) are your responsibility. LVL is not liable for any resulting actions or issues from such services.
Intellectual Property
10.1 LVL Content
All content and technology on the platform is the property of LVL or its licensors. Unauthorized reproduction or use is prohibited.
10.2 User Content
You retain ownership of any content you contribute (e.g., feedback, squad activity). By submitting it, you grant LVL a license to use that content for improving and operating the Services.
Disclaimers and Limitation of Liability
11.1 No Warranty
The Services are provided “as is” without warranties of any kind.
11.2 Limited Liability
To the maximum extent permitted by law, LVL is not liable for indirect, incidental, or consequential damages, including loss of data, revenue, or access.
Indemnification
You agree to indemnify and hold harmless LVL from claims, losses, or damages resulting from your use or misuse of the Services or any violation of these Terms.
Changes to the Terms
We may modify these Terms at any time. We will post the updated Terms, and continued use constitutes acceptance of the revised Terms.
Account Termination
We reserve the right to suspend or terminate accounts at our discretion, especially in cases involving fraud, abuse, or violation of these Terms.
Governing Law
These Terms are governed by the laws of the State of Delaware, USA. All disputes shall be resolved exclusively in courts located in Delaware.
Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and LVL concerning the use of the Services.
Contact information
If you have any questions or concerns, please contact us at:
LVL One Inc.
1111B S Governors Ave STE 26410
Dover, DE 19904
Phone: 740-272-4725
Email: hello@joinlvl.com