Last Updated: May 20, 2025
Introduction
This Privacy Policy (“Policy”) explains how LVL One Inc. (“LVL,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website, mobile experiences, and platform services (collectively, the “Services”).
We respect your privacy and protect your data in accordance with privacy laws in the United States, Canada, and other applicable jurisdictions.
Information we collect
2.1 Personal Information
We may collect the following personal information that you voluntarily provide or generate through use:
Contact Details: Name, email address, mailing address
Account Information: Username, password, referral code
Gaming Profile: Games you play, platform preferences (e.g., Xbox, PlayStation, PC), in-game handles
Redemption & Credit Card Info: Credit card issuer, program participation, point balances, redemption history
Payment Information: Temporarily stored encrypted credit card data used strictly for facilitating transactions
Survey Responses: Gaming habits, preferences, and user feedback
Social Sign-In: If using Google, Discord, or other third-party logins, we may collect your platform email, display name, and ID
2.2 Non-Personal Information (Collected Automatically)
Device Info: IP address, browser type, device ID, OS
Usage Data: In-app activity (e.g., squad joining, bounty contributions, reward redemptions), time spent, referral and engagement metrics
How we use your information
Account Creation & Access: To register and authenticate your account
Reward Fulfillment: To process LVL Ora and redemption-based rewards
Personalization: To tailor offers, squad suggestions, and shop items to your preferences
User Communications: To send system updates, transaction confirmations, and support responses
Analytics & Feature Development: To improve functionality, performance, and user experience
Marketing (With Consent): To share new perks, beta features, or promotional content when legally allowed
Legal Compliance: To fulfill obligations under the law or our Terms & Conditions
How we will NOT use your information
We do not:
Sell, lease, or rent your personal data to third parties
Share your data with unrelated third parties for marketing without your explicit consent
Use your data for purposes beyond delivering the Services
Violate privacy regulations such as GDPR, CCPA, or equivalent laws
Block your right to access, correct, or delete your personal data where permitted by law
How we share your information
We may share your data only in the following circumstances:
Service Providers: With vetted third parties assisting with hosting, analytics, or customer support
Redemption Partners: With publishers, payment processors, or platforms to facilitate Ora rewards and Shop redemptions
Legal & Safety: When required by law, subpoena, or when necessary to protect our users or the public
Business Transfers: In the event of a merger, acquisition, or restructuring, under confidentiality terms
Your rights and choices
Depending on your jurisdiction, you may have rights to:
Access or correct your personal information
Request deletion of your data
Object to specific types of data processing
Request a portable copy of your data
Withdraw consent (where applicable)
📧 To exercise these rights, email us at hello@joinlvl.com. We may request identity verification before processing your request.
International transfers
Your data may be stored and processed in countries outside your own, including the United States and Canada. We implement appropriate safeguards to ensure data remains protected according to this Policy and applicable law.
Data Retention
We retain personal information only as long as necessary to provide Services, process transactions, or meet legal and regulatory obligations. Any temporarily stored credit card data is encrypted and securely deleted once the transaction is complete.
Children's privacy
LVL is not intended for individuals under the age of majority in their jurisdiction. If we learn that personal information has been collected from a minor, we will delete it promptly.
Security measures
We apply administrative, technical, and physical safeguards to protect your information from loss, misuse, unauthorized access, or disclosure. While no platform is 100% secure, we follow industry standards to mitigate risk.
Third-party websites and services
The Services may contain links to third-party websites or platforms. We are not responsible for their content, privacy policies, or practices. Please review third-party policies before sharing any data with them.
Policy updates
We may update this Privacy Policy as our services evolve. Updates will be posted on this page with a revised “Effective Date.” Continued use of the Services after an update constitutes your acceptance.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
LVL One Inc.
1111B S Governors Ave STE 26410
Dover, DE 19904
Phone: 740-272-4725
Email: hello@joinlvl.com